Start in four steps
- Add the role.Sign in, paste a specific job link and choose “Import public job”. Review the title, employer and description. Paste the text if the page cannot be read.
- Choose the CV for this application.Paste your experience or upload a PDF, DOCX or TXT file. Different roles can use different CVs.
- Generate a free AI plan.Review the details before confirming. The plan shows source quotations, missing information and priority actions, then saves to Applications.
- Prepare and follow up.Generate a CV review or cover letter when useful, at 10 credits each. Check the content, submit on the employer’s site, then track status, interviews and contacts.
Interface and application language
Choose English, Chinese, Korean, Vietnamese, Malay or Japanese for the interface and guidance. Cover letters default to English; choose a different material language before generation if the employer asks for it. CV reviews explain changes in your interface language while suggested CV wording stays English. Job destination is separate, and quotations and earlier materials retain their original text. Authentication emails and Stripe may use their own language settings.
Which job links can be imported?
Import public Greenhouse, Lever (including EU), SmartRecruiters and Workable roles, and some company pages with clearly marked job descriptions. Samples from Ashby, Reed, Prospects, Targetjobs and Workday (Shell) have been verified; TPP company pages have also passed public-page reading checks. SmartRecruiters job-detail and one-click application links are accepted. Workday public-data reading also accepts specific myworkdayjobs.com job links and links ending in /apply; one sample each from the UK, Hong Kong and Singapore has been checked. Employer, salary and closing date stay empty when the source does not supply them. These systems serve many employers; support is not limited to two companies.
Success depends on the individual page. Custom career sites, Workday, LinkedIn and Indeed are not universally supported. Pages may require sign-in, render their text only through scripts, block access or have expired. The Bright Network and Gradcracker links tested so far could not be imported; use the paste option below. JobHello does not bypass sign-in or CAPTCHAs.
You can still continue:keep the source link, paste the description and check the role and employer before saving or generating a plan. Importing and saving use no credits.
CVs and material versions
PDF, DOCX and UTF-8 TXT files can be up to 5 MB. PDFs can contain up to 30 pages; extracted text is limited to 20,000 characters. Scanned image PDFs may not yield text, so paste the content if needed. Review extraction before uploading.
Choose a CV for each role or revise that role’s profile snapshot. Changing it creates a new version while keeping earlier materials. Generated originals and manual revisions are retained separately and can be downloaded as text or editable Word (.docx). Viewing, editing and downloading use no credits. Word downloads use the current body text and retain basic headings, bold and lists. Review the content and layout before using the file.
Deleting an original CV file does not automatically remove profile snapshots already used in applications. Export workspace data and CV text as JSON and download original files separately. CSV contains basic application fields. The workspace limit is 5 MiB, including profile snapshots and material history; original CV files are separate. If the limit is reached, unsaved edits remain on the page with an export prompt. Batch imports check capacity before changing records. The credit ledger and original server-side generation records are not included in this JSON export.
How should I check AI advice?
Generation uses the job details and selected CV you confirm. The page shows source quotations, and new results check job and profile quotations against their respective inputs; older results may not contain a job quotation. This helps you check the source; it does not prove that the AI interpreted it correctly.
Verify the context, numbers, employer, requirements and application language. An unmentioned skill is missing evidence, not proof of a lack of ability. University projects should remain university projects rather than being presented as employment.
Where work permission, sponsorship or deadlines are not stated, verify them with the employer and relevant official sources. JobHello does not decide eligibility, predict hiring probability, guarantee employment or submit applications automatically.
What if a free plan is interrupted?
Retry from the original application if no result arrives. A request still processing asks you to wait; a completed request retrieves its saved result without another AI call or free attempt. Existing requests can still be checked when new-generation capacity is exhausted.
A confirmed failure or interruption lasting over 10 minutes lets you start again. A new attempt uses a new free request and daily service capacity, but no credits. Check the existing request before creating another application.
Interviews, contacts and reminders
Each application can retain several interview rounds with time zones, duration, location and preparation or reflection notes, plus multiple contacts. A follow-up date appears in Applications. Earlier single-interview records are retained and ask you to confirm the time zone.
Download an .ics calendar file when useful, choose a reminder and import it into your calendar. Downloads send no invitations or emails and do not automatically sync later edits. Update your calendar after changing an arrangement. In-app dates need no external notification permission.
Move applications from a spreadsheet
Choose “Import CSV” in Applications and upload a UTF-8 file of up to 100 rows and 2 MB. Comma, semicolon and tab separators are supported. Common English and Chinese headers are matched automatically, and you can choose different columns. Only the job title is required.
Review new, duplicate and invalid rows before confirming. Duplicates are skipped by default; invalid rows are not imported and can be corrected in the file. Existing applications are never overwritten. Closing and follow-up dates accept YYYY-MM-DD, or an explicitly selected day/month/year or month/day/year format.
CSV exports contain job fields, status, notes, closing and follow-up dates, plus legacy contact/interview summaries. They exclude CVs, AI materials, multiple interview rounds and full contact records; workspace JSON exports retain those details. Choose a CV for each imported role before generating materials.
Backups and recovery
Export a JSON copy from Data & privacy. When signed in, choose Restore applications from a JSON backup, preview and select records, then add them as new copies. Up to 20 MB and 1,000 applications are supported; the restored workspace must still fit the 5 MiB limit.
Application text, role-specific profile text, material versions, notes, interviews and contacts are retained. Existing records are not overwritten and duplicates are skipped by default; explicitly allow separate copies if needed. The backup’s shared profile can only be included when your current profile is empty.
Original CV files are not included in JSON and must be uploaded again. Credits, sign-in data and old generation requests are excluded; restoration makes no AI calls and uses no credits. Restored materials are labelled as backup content and need review before use. This restores application records, not unfinished form input or every account setting.
If something goes wrong
Credits appear after payment verification. If the balance has not updated after returning, refresh it in Credits & pricing. Avoid paying again because of a short delay.
Retry an interrupted generation as the same request. Failed paid generations restore credits, and interrupted reservations older than 10 minutes are checked automatically. If saving shows an error, resolve it through the sync status at the top before leaving.
For payment, refund or data questions, contact accounting@oxfordintelligence.co.uk with your account email, time of the issue and relevant receipt reference. Do not send passwords or full card details.
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