Information you provide and save
Account information includes your sign-in email and preferred name. Your workspace can contain profile text, CV files, job links and descriptions, application status, notes, contacts, interviews, generated content and earlier versions. Credit, payment-verification and generation-operation records support the service, balance checks, failures and refunds. Free plans also retain request records and results for recovery after interruption; results may include quotations from your inputs.
Signed-out drafts stay in the current browser. Signing in does not automatically upload old browser drafts; merging asks for confirmation. Signed-in workspaces save to the current account, and CV files use private storage. Profile snapshots remain with the applications that used them.
Which services process information?
- Supabase: account authentication, workspace data and private file storage. The current project region is London.
- OpenAI: after you confirm generation, the selected job description, reviewed job fields and profile snapshot are sent to produce AI content. Requests disable Responses result storage; this does not mean all service logs are immediately deleted.
- Stripe: payments and related receipts. JobHello receives payment verification and refund/dispute status to adjust credits, without storing full card details.
- Resend: authentication emails such as registration confirmation and password recovery.
- Site hosting: Sites hosts the public pages. Visiting the website involves normal network requests handled by the host.
When importing a role, the server visits the public URL without sending your CV or account session to the recruitment site. The source website may still observe a normal access request.
Export, edit and delete
Edit workspace content, download original CVs, export application CSV or export workspace data and CV text as JSON. JSON includes contacts, profile snapshots and material history but excludes the credit ledger and original server-side generation records, so keep your copy somewhere appropriate.
Deleting a CV file does not delete application snapshots that used it. “Clear personal data and files” removes the workspace and files but does not remove the sign-in account, credit/payment records or original server-side results from free plans and paid materials. These remain for account, balance and operation records. There is currently no single automatic expiry period applied to all records.
To close an account, request further deletion of historical data, or request information, correction or export, contact accounting@oxfordintelligence.co.uk. The account associated with the request will need to be verified. Do not send your password by email.
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